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Frequently Asked Questions

Comfortable Sofa at Highland Village Apartments, Flagstaff, AZ, 86001
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Frequently Asked Questions

Maintenance

Shampoo carpets, clean, and paint as needed.

No, you do not have to be present for work to be completed.

Yes, we have on-site maintenance and after-hours emergency On-Call Maintenance.

Call, stop by the office, email, or put in a service request through the online Resident Portal.

During business hours come to the Leasing Office and present your ID to borrow a key. After hours call the emergency On-Call Maintenance. A $35.00 lock-out fee will be charged for after-hours lock-out response.

Amenities

Yes. Parking is unassigned, and you are allowed one passenger vehicle per lease signer.

24-Hour Fitness Center,  Clubhouse with Game Room & Meeting Room, Horseshoe Pits, BBQ Grills, and Gazebos

We allow dogs and cats in Studios. No animals in Rent by the Room. Some breed restrictions may apply. Contact Leasing Office for further details.

Refrigerator, Range, Dishwasher, and Microwave

Yes, all apartments come with basic apartment furniture which includes a full size bed per room.

Admin

Once all information needed to process the application has been received, final processing generally takes about 48 hours.

One personal check for full amount of rent, money orders, or Cashier's Check. You can also pay online through the Resident Portal with a checking or savings account at no additional charge. A Visa, MasterCard, or Discover Card may be used online only with a convenience fee charge.

Yes, Renter's Insurance is required at move-in and must be in force throughout the term of your residency. Minimum $100,000.00 liability, you choose your amount for personal property coverage, and Community is named as an Interested Party or Certificate Holder.

Suddenlink or Century Link. Basic cable is included.

Your lease provides for a termination fee if you need to end your lease before the end of the contracted term. Other options may be available. Consult Leasing Consultant for additional details.

Contact APS for electric and Unisource for gas. Water/rubbish/sewer are billed monthly from the community

Location

Yes, the  city bus line has a stop within a block of the community. NAU students ride Mountain Link/Route 10 FREE with their JacksCard ID. Mountain Link: http://mountainline.az.gov/routes/route-10-mountain-link-maroon/ 

From Milton Road heading north, turn left onto Forest Meadows Street, go through two stop lights. After you pass the Shell Gas station, we are on the left on Highland Mesa Road.

Future Residents

Applications are completed online through our community website. Application, payment of a $200.00 holding deposit, all non-refundable application fees, and a signed and dated Reservation Form are needed in order to reserve your apartment.

Employment, Income, Rental History, Credit, and Criminal background information are a part of our screening process.

Appointments are preferred, and we are happy to accept walk-ins.

We do offer a Resident Referral program. Consult the Leasing Office for further details.

Minimum $100,000.00 liability, you choose your amount for personal property coverage, and Community is named as an Interested Party or Certificate Holder.

Onsite management is available Monday-Saturday.

The Community Leasing Office will provide you with a map indicating the exact location of the available apartments.

There are two washers and dryers in each residential building.

Safeway, Wal-Mart, and Target are all within easy driving distance from the community. Wal-Mart and Bashas' grocery store are walkable.

Quiet hours are from 10:00pm to 8:00am. Fees may apply for Clubhouse usage. Contact the Leasing Office for additional information.

When you reserve your apartment you will be provided with a Reservation Form that breaks down the overall cost for move-in including all required deposits and fees.

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Our team is always ready to answer your questions.